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Show only Search instead for. Did you mean:. Sign In. Occasional Contributor. When Teams detects that a user is running inside a VDI, they are not able to give control of their screen.

The screensharing control is turned on inside the Teams admin center in the policy assigned to our frontline workers, but it still doesn't work inside the VDI.

Is there a work around for this? When in a Teams meeting, inside "show device settings," there is no option for VDI users to mute the meeting the speaker icon disappears.

Is there a workaround for this? A screenshot is attached of where the referenced speaker icon is typically present inside a meeting. Sincerely appreciative of any help anyone can provide! Tags: VDI. Preview file. For over 20 years, GraVoc has been a trusted Microsoft Partner, investing extensively in the training and certification of our staff which has resulted in five Microsoft competencies. Call us today at or click below to send us a message on our contact page! This may impact older versions of GP.

GraVoc is excited to return to the Community Summit North America in October — this time both as a presenter and event sponsor! Beautiful day to support PYHockey and their 4th annual golf tournament! Last week, our team competed against each other in a company-wide kickball tournament! Check out the video below to see all the action and highlights!

There are changes to be aware of if your company is still using Basic Authentication to send out emails through GP. Need Assistance with Microsoft Teams? Root permission is required. Citrix Viewer app requires access to macOS Security and Privacy preferences for screen sharing to work. If you want to disable Microsoft Teams optimization, run this command in a terminal and restart the Citrix Workspace app:.

This section provides recommendations and guidance to estimate how many users or virtual machines VMs can be supported on a single physical host. The idea is to find out how many users or VMs can be ran on a single piece of hardware running a major hypervisor.

This section includes guidance to estimate SSS. Note that the guidance is high level and might not necessarily be specific to your unique situation or environment. Citrix recommends using this guidance and these simple rules to quickly estimate SSS only. However, Citrix recommends using Login VSI or the load testing tool of your choice to validate results, especially before purchasing hardware or making any financial decisions.

To enable optimization for Microsoft Teams, use the Manage console policy described in the Microsoft Teams redirection policy. This policy is ON by default. In addition to this policy being enabled, HDX checks to verify that the version of the Citrix Workspace app is at least the minimum required version. Microsoft Teams reads the key to load in VDI mode. Loading the API is the first step toward redirection.

Exit Microsoft Teams by right-clicking the notification area icon and restarting. Microsoft Teams relies on Media Processor servers in Microsoft for meetings or multiparty calls. So the network health between the peer and the Microsoft cloud determines the performance of the call. Please refer to Microsoft network connectivity principles for detailed guidelines around network planning. We recommend evaluating your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment.

For support information, see Support. The manner in which this is accomplished will vary depending on the VPN product and machine platform used but most VPN solutions will allow some simple configuration of policy to apply this logic.

For more information on VPN platform-specific split tunnel guidance, see this Microsoft article. Citrix minimum recommendations per user are:. About performance, encoding is more expensive than decoding for CPU use at the client machine. You can hardcode the maximum encoding resolution in the Citrix Workspace app for Linux and Windows. See Encoder performance estimator and Optimization for Microsoft Teams. If you configure an explicit proxy server in the VDA and route connections to localhost through a proxy, redirection fails.

If not, optimization fails. If the branch office is configured to access the internet through a proxy, these versions support proxy servers:. If DNS requests are unsuccessful, P2P calls with outside users and conference calls media establishment fails. This support means that the endpoint must be able to perform DNS resolutions. Consider a scenario where there is no direct path between the two peers or between a peer and a conference server and you are joining a multi-party call or meeting.

The HdxRtcEngine. These ranges include both Transport Relays and media processors, front-ended by an Azure Load Balancer. Call quality depends on the underlying network protocol. Meetings fail. Use this architecture diagram as a visual reference for the call flow sequence. The corresponding steps are indicated in the diagram. Citrix media engine and Teams. With Direct Routing, you connect your own supported session border controller to the Microsoft Phone System directly without any additional on-premises software.

Call queues, transfer, forward, hold, mute, and resume a call are supported. Starting with version , Citrix Workspace app supports dynamic emergency calling. The notification is provided based on the current location of the Citrix Workspace app that runs on the endpoint, instead of the Microsoft Teams client that runs on the VDA.

To enable dynamic emergency calling, the administrator must use the Microsoft Teams Admin Center and configure the following to create a network or emergency location map:. When users start an optimized call using the Microsoft Teams client for the first time, they might notice a warning with the Windows firewall settings.

The warning asks for users to allow communication for HdxTeams. You can apply more restrictive rules if you want. You can deploy Microsoft Teams and Skype for Business side by side as two separate solutions with overlapping capabilities. For more information, see Understand Microsoft Teams and Skype for Business coexistence and interoperability. Examples include island modes and Skype for Business with Microsoft Teams collaboration. Also, Skype for Business with Microsoft Teams collaboration and meetings.

Peripheral access can be granted only to a single application at the time. For example, webcam access by the RealTime Media Engine during a call locks the imaging device during a call. When the device is released, it becomes available for Microsoft Teams. Optimal audio and video quality require a network connection to the Microsoft cloud that has low latency, low jitter, and low packet loss.

Backhauling of Microsoft Teams audio-video RTP traffic from Citrix Workspace app users at branch office locations to a data center before going to the internet can add excessive latency. It might also cause congestion on WAN links. This use is to identify, categorize, and steer Microsoft Teams traffic.

Business broadband internet connections in many areas suffer from intermittent packet loss, periods of excessive jitter, and outages. You can use multiple meetings or chat windows for Microsoft Teams in Windows.

This feature is supported with Citrix Workspace app for Windows Microsoft Teams supports Gallery , Large gallery , and Together mode layouts. Microsoft Teams displays a 2x2 grid with video streams of four participants known as Gallery.

In this case, Microsoft Teams sends four video streams to the client device for decoding. When more than four participants share video, only the last four most active speakers appear on the screen.

Microsoft Teams also provides the large gallery view with a grid up to 7x7. As a result, the Microsoft Teams conference server composites a single video feed and sends it to the client device for decoding, resulting in lower CPU consumption. Lastly, Microsoft Teams supports Together mode , which is part of the new meeting experience.

Using AI segmentation technology to digitally place participants in a shared background, Microsoft Teams puts all participants in the same auditorium. The user can control these modes during a conference call by selecting Gallery , Large gallery , or Together mode layouts in the ellipses menu.

Microsoft Teams relies on video-based screen sharing VBSS , effectively encoding the desktop being shared with video codecs like H and creating a high-definition stream. With HDX optimization, incoming screen sharing is treated as a video stream. Starting from Citrix Workspace app or higher for Windows, Linux or Mac, users can share their screens and video camera simultaneously.

Instead, the screen sharing video feed shows. The peer must then manually resume the camera sharing. In that case, other peers can still see your webcam and content and navigate back and forth to review other slides.

In this scenario, the slides are rendered on the VDA. Outgoing screen sharing is also optimized and offloaded to Citrix Workspace app. Set specific permission in Citrix Workspace app for Mac to enable screen sharing. For more information, see System Requirements. Citrix Workspace app minimum version is required. Starting with Citrix Workspace app for Windows To share a specific app:. Compatibility with app protection The screen sharing of a specific app is compatible with the app protection feature in HDX optimized Microsoft Teams.

You can only select the Window option to share any open app. This feature is supported in the following versions of Citrix Workspace app there is no dependency on the VDA version or Operative System, single session or multisession :. You can request control during a Microsoft Teams call when a participant is sharing the screen.

Once you have control, you can make selections, edits, or other keyboard and mouse activities to the shared screen. To take control when a screen is being shared, click Request control button in the Microsoft Teams UI. While you have control, you can make selections, edits, and other modifications to the shared screen.

For these actions, you can use both keyboard and mouse. Give and Request control are not available if the user is sharing a single app also known as App sharing.

The full desktop or monitor must be shared. When optimization for Microsoft Teams is active, the Citrix Workspace app accesses the peripherals headsets, microphones, cameras, speakers, and so forth. Microsoft Teams does not access the devices directly. Instead, it relies on the Workspace app WebRTC media engine for acquiring, capturing, and processing the media.

Microsoft Teams lists the devices for the user to select. After the peripheral is selected, Microsoft Teams caches the information of the peripherals. As a result, the peripherals are automatically selected when you reconnect to a session from the same endpoint. Workspace app Mar 27